Shipping Policy (For Physical Books)

 

Last updated: 20/03/2026

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1. Overview

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StoryKiln may offer printed versions of stories created on the platform.

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2. Order Processing

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• Orders processed within 2–5 business days

• Custom books are printed on demand

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3. Shipping Times

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Estimated delivery:

• UK: 3–7 business days

• Europe: 5–10 business days

• International: 7–15 business days

Times may vary depending on location.

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4. Shipping Costs

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• calculated at checkout

• may vary based on location and order size

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5. Tracking

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If available, tracking details will be provided after dispatch.

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6. Returns & Damaged Items

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If your order arrives:

• damaged

• defective

• incorrect

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Please get in touch with us within 7 days.

We may:

• Replace the item

• issue a refund

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7. Non-Returnable Items

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Due to custom printing:

• Personalised books are non-returnable unless faulty

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8. Delays

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We are not responsible for delays caused by:

• shipping carriers

• customs

• external factors

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9. Contact

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Email: info@storykiln.app